Comments on: Sutherland Global Services Call Center Application Survival Tips

By: SutherNever

SutherNever — Thu, 24 Apr 2008 14:14:21 +0000

I am a concerned guy, most especially for those who have not tried working and want to work at Sutherland Davao.

I was employed at Sutherland Davao in Tibungco TESDA. Process of hiring is usual as all of the other call centers. I may not be speaking for the whole, but my personal experiences with them had shared in common with several agents’ personal experiences as well.

If your luckily chosen to be hired then I don’t really think your lucky at all. Recruitment will just say ” your training will start next week, we’ll just inform you about the schedule’. By Monday, nobody called or even sent SMS informing me about the schedule. You would have to be the one always reminding them to remind you. Their HR / Admin, I think is at complete disarray.

By the time you are on training, you would always be the one to catch up on them regarding papers/forms that need to be filled out (bank forms, Philhealth, PAGIBIG, TIN, etc. Is it not supposed to be that Admin/HR should be the one to provide you forms/papers while you guys are in class or huddled together by batch?

Guys… wake up. If you had heard of some stories and now just heard mine; please consider what you have all heard. Stories are not made with with out basis.

This company has a lot of issues.
1. Salary discrepancies
2. Admin/HR unprofessionalism
3. Promises of Free shuttle service to Tibungco but now you need pay it
4. No night shift differential when on training
5. Poor training classroom setting
6. Indian product trainers that you can’t understand
7. etc., that I do not know of as of today, because I quit and bail out on them.

By: star

star — Tue, 22 Apr 2008 13:34:18 +0000

What is the contact number of Sutherland davao? where is it exactly located?

By: Suthernever

Suthernever — Sat, 19 Apr 2008 23:01:54 +0000

I am a concerned guy, most especially for those who have not tried working and want to work at Sutherland Davao.

If you are luckily chosen to be hired then I don’t really think your lucky at all. Recruitment will just say ” your training will start next week, we’ll just inform you about the schedule’. By Monday, nobody had called or even sent SMS informing me about the schedule. You would have to be the one always reminding them to remind you. Their HR / Admin, I think is at complete disarray.

Third of all, the ever interesting SALARY. They give out the highest starting salary in Davao City. Well, that is what they say. But the truth is there will be a lot of salary discrepancies. They let you sign in and out on a piece of paper to keep records of your attendance but at the end of the month, salaries will be questionable. There was a guy who has always been absent but has received the same amount of salary with the punctual guys. Some guy has not been receiving his salary for two pay offs, and was asking if he was going to get a carry over of those on the third pay; Admin replied: “of course you will”. On the third pay day, whhhaaalllluhhh!!! All he got was an equivalent of one pay. “Highest entry level salary”, I guess not. I think the most scandalous company in terms of salary. Making things worst for the victim-sleep deprived employee, they don’t give pay stub in paper. One must go through their web based program to view it, and by the way they don’t give priority in teaching you on how to do it.

Once you hit production, you are going to be overloaded with information and work. They say they are lookin for Technical Support Representative. The catch – surprise! You are going to do both the work of technical support and customer service. It is going to be a lot of work, a lot of tools, a lot of time that will be eaten up by this job. Guys get into a company that has ‘employee satisfaction’ in the line of their priority.

Wake up. If you had heard of some stories and now just heard mine; please consider what you have all heard. Stories are not made without basis.

This company has a lot of issues.
1. Salary discrepancies
2. Admin/HR unprofessionalism
3. Promises of Free shuttle service to Tibungco but now you need pay it
4. No night shift differential when on training
5. Poor training classroom setting
6. Indian trainers that you can’t understand
7. Poor employee satisfaction
8. etc., that I do not know of as of today, because I quit and bailed out on them.

By: Ma. Leoneza B. Rigonan

Ma. Leoneza B. Rigonan — Tue, 15 Apr 2008 09:29:43 +0000

Good Day Sir/Madam
I am Ma. Leoneza B. Rigonan, a fresh graduate in MMSU with a degree of Bachelor of Arts in English Studies major in communication arts.
Last month,you had a job hair in my school, MMSU and fortunately, I passed the exam and passed all the interviews. You also gave me the pre-employment checklist, I also signed the letter of intent and you already gave me the compensation details. You told me that your company will just call me after our graduation but then until now you did not even reach us. I have all the requirements now and ready to be trained. Hope to hear a reply from you, I really am interested in working in Sutherland company in Pampanga…Thank you so much and please feel free to reply me in my email adress [email address deleted] or contact me at [mobile no. deleted]

By: erectus

erectus — Sat, 05 Apr 2008 04:56:41 +0000

i luv suth!!!:)

By: Bebe

Bebe — Tue, 25 Mar 2008 19:11:13 +0000

I tried training at Suth makati. The lang trainers seemed efficient in comes the boss. Pa smile smile….walang alam!!! All yabang pinahiya pa trainer nya! How unprof can one be?

By: chorvalin

chorvalin — Sat, 15 Mar 2008 12:50:57 +0000

huhuhu. I just tried my luck at Sutherland. HUHUHU talaga. Nde pa available ang email/chat support position nila. They’re asking me if I can consider another like a voice position. huhu ayaw ko na. I don’t want to take calls anymore. hmmm ok lang pero may alam ba kayu jan na account activation lang. ayaw ko na ng cust service. Punyets na CSAT yan eh!

By: Beebee

Beebee — Thu, 14 Feb 2008 02:12:34 +0000

Davaoeños,

JPMorgan Chase Bank, N.A. will be having a Job Fair this February 22 to 25 at the Marco Polo Hotel in Davao City.

JPMorgan Chase is one of the largest financial institutions in the world with over $1.6 trillion in assets with over 170,000 employees in over 50 countries. It has six main lines of businesses:

Credit Card Services
Retail Financial Services
Commercial Banking
Asset Management
Treasuries and Securities Services
Investment Banking

For more information, please visit http://www.jpmorganchase.com or at our career site at careers.jpmorganchase.com.

By: Battlefury

Battlefury — Tue, 29 Jan 2008 06:46:46 +0000

to all aspiring call center agents around angeles city, mabalacat or san fernando, there will be a job fair at call center academy on jan 31th be there at 8:30am for the Interview. don’t be late.

you can also check http://www.jobstreet.com for more call center job openning.

By: Karma

Karma — Sat, 26 Jan 2008 09:50:13 +0000

i’ve bee with SGS for quite sometime but i recently quit because of several PAYROLL DISPUTES and internal acct anomalies. True enough there are positive points but believe me the negative points are overwhelming. I was from SGS Makati, here are some ponts for you to think about before you apply in SGS:

– HR pips are rude — esp when you ask them about payroll dispute

– payroll disputes — OTs, Absences, Cash Advance that you’re not even aware of and never received

– when you file payroll dispute — it takes forever … you can actually compile your payroll dispute forms

– dirty politics — all call centers have this but worst in SGS

– mandatory OT — you will be advised 1 min before you log out … badtrip! sometimes you’re not getting paid pa!

We all work to earn money so if you’re planning to apply in SGS you better think twice ..
Just for the record, a had a good track record in SGS but i never felt rewarded at all .. instead i’m still trying to follow up on my payroll disputes way back last november 2007 .. i’m actually getting tired.. well, karma is always there … SGS is an Indian company anyway …