Work at Home Philippines

The boom of the Business Process Outsourcing (BPO) industry in the Philippines has made many new graduates resort to working as a customer service representative or a call center agent when they tire of looking for jobs in line with their degrees.

Why is BPO a very viable business here in the Philippines?

Aside from our innate hospitality that can be heard even through our voice (really?!), Filipinos’ accent is very easy to polish to mimic that of a native English speaker. We also don’t require that much of compensation compared to Americans because of the status of the Philippine peso against the dollar.

According to a call center trainor, another reason why the Philippines is getting more nods from foreign companies looking for customer service support is that Filipinos are more organized.

So there you go why Sykes, People Support, Sutherland Global Services, Convergys, ClientLogic and many other call center companies thrive.

But What if You Don’t Want or Got Tired of Working for a Company and Would Rather Put Up Your Own Home Based Call Center Business?

I have read ads that are offering home-based call center service. But I don’t know if that’s a good move from the advertiser but since the advertiser posted it on the job section when its objective is to look for clients.

Most probably, there are already existing home based call center businesses here in the Philippines but they would not rather give any emphasis to their workplace for the fear of being perceived as “a too-small-can’t-get-a-commercial-office a business for clients to trust.”

Or maybe some prefer themselves to be called virtual agents since taking calls is not their only task such as one of my previous employers.

But the point is establishing a home-based customer support business can be done.